Below are our return, refund and substitution policies.
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
To help assure on-time delivery during the busy holiday season, place your order at least 3 days prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.
Our shop will always be closed on the following holidays: Thanksgiving Day, Christmas Day, New Year's Day, Easter, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.
A local delivery fee of $12.99 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary. We also may add a wire fee of $5.00 to each order as well) U.S. orders must be received before 12:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.
We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.
Sunday deliveries available for funeral work only.
Cancellations must be done prior to delivery.
Hall's Flower Shop & Garden Center offers our 100% Customer Satisfaction Guarantee with every flower arrangement that we design and deliver. If for any reason you are not completely satisfied with the flower arrangement we have delivered, simply contact us. We will refund your purchase "OR" replace the original arrangement with one of equal or greater value, at no additional charge to you. We will redeliver the new arrangement, on the day that you select, again at no additional charge to you.
All plant purchases are final. We do not accept plant returns.
Potting soil, amendments, pottery, and other hard goods may be returned in unused condition with a receipt.
We guarantee that our plants are healthy, disease-free, and of top quality at the time of purchase. We cannot be held responsible for conditions affecting the health of your plants once they have left our care.
